Contact Us
Additional Questions? We'll Make it Happen.
If you have any questions regarding your villa pre arrival or while in resort you can email us for all non urgent matters to res@excelflorida.com. Emails will be responded to next business day if received after hours. If you are in resort and have an emergency issue please use the contact numbers below. If you require assistance with any other element of your holiday please see your local TUI team contact information below.
Email: res@excelflorida.com
Toll free number: for after business hours and emergencies 1 866 899 8661
Office number: for contact during business hours 1 407 344 2007
Office Hours
Monday to Friday 8:00 AM – 4:00 PM
Saturday and Sunday 8:00 AM – 2:00 PM
Contact Your Local TUI Team
Call US – 407 344 2007
Email US – MLB.VillaTeam@tui.com
24/7 After hours +44 (0) 3333 365 147